:root {
    --navy: #0c1e3a;
    --navy-mid: #14305e;
    --navy-light: #1e4d8c;
    --blue: #2563eb;
    --blue-pale: #dbeafe;
    --steel: #64748b;
    --cream: #f8f7f4;
    --warm-white: #fcfbf9;
    --sand: #eee9e0;
    --border: #e2e0db;
    --text: #1a1a1a;
    --text-mid: #4a4a4a;
    --text-light: #7a7a7a;
    --green: #16a34a;
    --amber: #d97706;
    --red: #b91c1c;
    --red-bg: #fef2f2;
    --green-bg: #f0fdf4;
    --amber-bg: #fffbeb;
    --blue-bg: #eff6ff;
    --gray-bg: #f4f5f7;
}

* { margin: 0; padding: 0; box-sizing: border-box; }
html { scroll-behavior: smooth; }

body {
    font-family: 'DM Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
    background: var(--warm-white);
    color: var(--text);
    line-height: 1.6;
    -webkit-font-smoothing: antialiased;
}

a { color: var(--blue); text-decoration: none; }
a:hover { text-decoration: underline; }

/* ═══════════ PREVIEW BANNER ═══════════ */
.preview-banner {
    background: var(--amber);
    color: white;
    text-align: center;
    padding: 8px 16px;
    font-size: 13px;
    font-weight: 500;
    letter-spacing: 0.3px;
}
.preview-banner strong { font-weight: 700; }

/* ═══════════ HEADER ═══════════ */
.ce-header {
    background: var(--navy);
    color: white;
    padding: 18px 0;
    border-bottom: 1px solid rgba(255,255,255,0.08);
}
.ce-header-inner {
    max-width: 1180px;
    margin: 0 auto;
    padding: 0 32px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 24px;
}
.ce-brand {
    display: flex;
    align-items: center;
    gap: 14px;
    color: white;
    text-decoration: none;
}
.ce-brand:hover { text-decoration: none; }
.ce-brand-logo {
    height: 44px;
    width: auto;
    display: block;
    filter: brightness(0) invert(1);
}
.ce-brand-divider {
    width: 1px;
    height: 30px;
    background: rgba(255,255,255,0.2);
}
.ce-brand-text {
    display: flex;
    flex-direction: column;
    line-height: 1.2;
}
.ce-brand-text strong {
    font-weight: 600;
    font-size: 15px;
    letter-spacing: 0.3px;
}
.ce-brand-text span {
    font-size: 12px;
    color: rgba(255,255,255,0.65);
    letter-spacing: 0.5px;
    text-transform: uppercase;
}
.ce-header-nav {
    display: flex;
    gap: 4px;
    align-items: center;
}
.ce-header-nav a {
    color: rgba(255,255,255,0.75);
    font-size: 13px;
    font-weight: 500;
    padding: 8px 14px;
    border-radius: 6px;
    transition: all 0.15s;
}
.ce-header-nav a:hover {
    color: white;
    background: rgba(255,255,255,0.08);
    text-decoration: none;
}
.ce-header-nav a.primary {
    background: var(--blue);
    color: white;
}
.ce-header-nav a.primary:hover {
    background: #1d4ed8;
}

/* ═══════════ LAYOUT ═══════════ */
.ce-container {
    max-width: 1180px;
    margin: 0 auto;
    padding: 0 32px;
}
.ce-narrow {
    max-width: 780px;
    margin: 0 auto;
    padding: 0 32px;
}

.ce-section { padding: 72px 0; }
.ce-section-sm { padding: 40px 0; }

/* ═══════════ HERO ═══════════ */
.ce-hero {
    background: linear-gradient(180deg, var(--navy) 0%, var(--navy-mid) 100%);
    color: white;
    padding: 88px 0 72px;
    border-bottom: 1px solid rgba(0,0,0,0.1);
}
.ce-hero h1 {
    font-family: 'Playfair Display', Georgia, serif;
    font-size: clamp(32px, 5vw, 48px);
    font-weight: 600;
    line-height: 1.15;
    letter-spacing: -0.5px;
    margin-bottom: 18px;
}
.ce-hero p {
    font-size: clamp(16px, 2vw, 18px);
    color: rgba(255,255,255,0.8);
    max-width: 680px;
    line-height: 1.7;
}
.ce-hero-tag {
    display: inline-block;
    font-size: 12px;
    letter-spacing: 1.5px;
    text-transform: uppercase;
    color: rgba(255,255,255,0.65);
    padding: 6px 14px;
    border: 1px solid rgba(255,255,255,0.2);
    border-radius: 100px;
    margin-bottom: 24px;
}

/* ═══════════ CONTENT ═══════════ */
h2 {
    font-family: 'Playfair Display', Georgia, serif;
    font-weight: 600;
    font-size: clamp(24px, 3vw, 32px);
    line-height: 1.25;
    color: var(--navy);
    margin-bottom: 16px;
    letter-spacing: -0.3px;
}
h3 {
    font-weight: 600;
    font-size: 18px;
    color: var(--navy);
    margin-bottom: 10px;
}
p { margin-bottom: 14px; color: var(--text-mid); }

.ce-lead {
    font-size: 17px;
    color: var(--text-mid);
    line-height: 1.7;
    margin-bottom: 28px;
}

/* ═══════════ CARDS ═══════════ */
.ce-card {
    background: white;
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 28px;
    transition: all 0.2s;
}
.ce-card:hover {
    border-color: #cbd5e1;
    box-shadow: 0 2px 12px rgba(0,0,0,0.04);
}
.ce-grid {
    display: grid;
    gap: 20px;
}
.ce-grid-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.ce-grid-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.ce-grid-4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }

.ce-guarantee {
    border-left: 3px solid var(--blue);
    padding: 4px 0 4px 20px;
    margin-bottom: 20px;
}
.ce-guarantee h3 { margin-bottom: 6px; font-size: 16px; }
.ce-guarantee p { margin-bottom: 0; font-size: 14.5px; line-height: 1.65; }

/* ═══════════ BUTTONS ═══════════ */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 12px 24px;
    font-family: inherit;
    font-size: 14.5px;
    font-weight: 600;
    border-radius: 8px;
    border: none;
    cursor: pointer;
    transition: all 0.15s;
    text-decoration: none;
    letter-spacing: 0.2px;
}
.btn:hover { text-decoration: none; }
.btn-primary {
    background: var(--blue);
    color: white;
}
.btn-primary:hover { background: #1d4ed8; }
.btn-navy {
    background: var(--navy);
    color: white;
}
.btn-navy:hover { background: var(--navy-mid); }
.btn-outline {
    background: white;
    color: var(--navy);
    border: 1px solid var(--border);
}
.btn-outline:hover { background: var(--gray-bg); border-color: #cbd5e1; }
.btn-ghost {
    background: transparent;
    color: var(--text-mid);
    padding: 8px 14px;
}
.btn-ghost:hover { color: var(--text); background: var(--gray-bg); }
.btn-danger {
    background: var(--red);
    color: white;
}
.btn-lg { padding: 14px 28px; font-size: 15px; }
.btn-sm { padding: 8px 16px; font-size: 13px; }
.btn-block { width: 100%; }

/* ═══════════ FORM ═══════════ */
.form-group { margin-bottom: 22px; }
.form-label {
    display: block;
    font-weight: 600;
    font-size: 14px;
    color: var(--navy);
    margin-bottom: 6px;
}
.form-label .optional {
    font-weight: 400;
    color: var(--text-light);
    font-size: 13px;
    margin-left: 6px;
}
.form-label .required {
    color: var(--red);
    margin-left: 2px;
}
.form-hint {
    font-size: 13px;
    color: var(--text-light);
    margin-top: 4px;
    line-height: 1.5;
}
.form-input, .form-select, .form-textarea {
    width: 100%;
    padding: 11px 14px;
    font-family: inherit;
    font-size: 14.5px;
    color: var(--text);
    background: white;
    border: 1px solid var(--border);
    border-radius: 8px;
    transition: all 0.15s;
}
.form-input:focus, .form-select:focus, .form-textarea:focus {
    outline: none;
    border-color: var(--blue);
    box-shadow: 0 0 0 3px rgba(37,99,235,0.1);
}
.form-textarea {
    resize: vertical;
    min-height: 120px;
    line-height: 1.6;
}
.form-input:disabled, .form-textarea:disabled {
    background: #f8f9fa;
    color: var(--text-light);
    cursor: not-allowed;
}
.form-checkbox {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    padding: 14px;
    background: var(--blue-bg);
    border: 1px solid #bfdbfe;
    border-radius: 8px;
    cursor: pointer;
}
.form-checkbox input {
    margin-top: 3px;
    width: 16px; height: 16px;
    accent-color: var(--blue);
    cursor: pointer;
}
.form-checkbox-text { flex: 1; font-size: 14px; line-height: 1.55; }
.form-checkbox-text strong { color: var(--navy); }
.form-row {
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 16px;
}
.form-file {
    display: block;
    border: 2px dashed var(--border);
    border-radius: 8px;
    padding: 24px;
    text-align: center;
    cursor: pointer;
    transition: all 0.15s;
}
.form-file:hover { border-color: var(--blue); background: var(--blue-bg); }
.form-file input[type="file"] { display: none; }
.form-file-icon { font-size: 24px; margin-bottom: 8px; color: var(--steel); }
.form-file-text { font-size: 14px; color: var(--text-mid); }
.form-file-text strong { color: var(--blue); }
.attached-files { margin-top: 10px; }
.attached-file {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 10px 14px;
    background: var(--gray-bg);
    border-radius: 6px;
    margin-bottom: 6px;
    font-size: 13.5px;
}
.attached-file-remove {
    color: var(--red);
    cursor: pointer;
    font-size: 12px;
    background: none;
    border: none;
}

/* ═══════════ ALERT ═══════════ */
.alert {
    padding: 14px 18px;
    border-radius: 8px;
    font-size: 14px;
    margin-bottom: 20px;
    line-height: 1.55;
}
.alert-info {
    background: var(--blue-bg);
    color: #1e40af;
    border: 1px solid #bfdbfe;
}
.alert-success {
    background: var(--green-bg);
    color: #166534;
    border: 1px solid #bbf7d0;
}
.alert-warn {
    background: var(--amber-bg);
    color: #92400e;
    border: 1px solid #fde68a;
}
.alert-danger {
    background: var(--red-bg);
    color: #991b1b;
    border: 1px solid #fecaca;
}

/* ═══════════ TICKET DISPLAY ═══════════ */
.ticket-box {
    background: linear-gradient(135deg, var(--navy) 0%, var(--navy-mid) 100%);
    color: white;
    border-radius: 14px;
    padding: 40px;
    text-align: center;
    margin: 32px 0;
    position: relative;
    overflow: hidden;
}
.ticket-box::after {
    content: '';
    position: absolute;
    top: 0; right: 0; bottom: 0;
    width: 40%;
    background: radial-gradient(circle at right, rgba(37,99,235,0.25), transparent 70%);
    pointer-events: none;
}
.ticket-label {
    font-size: 11px;
    letter-spacing: 2px;
    text-transform: uppercase;
    color: rgba(255,255,255,0.6);
    margin-bottom: 10px;
}
.ticket-code {
    font-family: 'JetBrains Mono', 'SF Mono', Consolas, monospace;
    font-size: clamp(22px, 3vw, 28px);
    font-weight: 700;
    letter-spacing: 2px;
    margin-bottom: 4px;
}
.ticket-row {
    display: flex;
    justify-content: center;
    gap: 48px;
    margin-top: 20px;
    flex-wrap: wrap;
    position: relative;
    z-index: 1;
}
.ticket-row > div {
    text-align: center;
}
.ticket-row .ticket-label { margin-bottom: 6px; }
.pin-code {
    font-family: 'JetBrains Mono', 'SF Mono', Consolas, monospace;
    font-size: clamp(28px, 4vw, 36px);
    font-weight: 700;
    letter-spacing: 6px;
    color: var(--blue-pale);
}

/* ═══════════ TABLE ═══════════ */
.ce-table {
    width: 100%;
    border-collapse: collapse;
    background: white;
    border: 1px solid var(--border);
    border-radius: 10px;
    overflow: hidden;
}
.ce-table thead {
    background: var(--gray-bg);
}
.ce-table th {
    text-align: left;
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.6px;
    color: var(--text-light);
    padding: 12px 16px;
    border-bottom: 1px solid var(--border);
}
.ce-table td {
    padding: 14px 16px;
    font-size: 14px;
    border-bottom: 1px solid var(--border);
    color: var(--text-mid);
}
.ce-table tbody tr:last-child td { border-bottom: none; }
.ce-table tbody tr { transition: background 0.1s; }
.ce-table tbody tr:hover { background: #fafbfc; cursor: pointer; }

.ticket-cell {
    font-family: 'JetBrains Mono', 'SF Mono', Consolas, monospace;
    font-size: 13px;
    color: var(--navy);
    font-weight: 600;
}

/* ═══════════ BADGES ═══════════ */
.badge {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 3px 10px;
    font-size: 12px;
    font-weight: 600;
    border-radius: 100px;
    letter-spacing: 0.2px;
    white-space: nowrap;
}
.badge-dot {
    width: 6px; height: 6px;
    border-radius: 50%;
    background: currentColor;
}
.badge-nueva { background: var(--blue-bg); color: #1d4ed8; }
.badge-investigacion { background: var(--amber-bg); color: #92400e; }
.badge-requiere-info { background: #fdf4ff; color: #86198f; }
.badge-cerrada { background: var(--gray-bg); color: var(--text-mid); }
.badge-archivada { background: var(--gray-bg); color: var(--text-light); }

.badge-anonima {
    background: #f3f4f6;
    color: var(--text-mid);
    font-weight: 500;
    padding: 2px 8px;
    font-size: 11px;
}
.unread-dot {
    display: inline-block;
    width: 8px; height: 8px;
    background: var(--red);
    border-radius: 50%;
    margin-right: 6px;
}

/* ═══════════ ADMIN LAYOUT ═══════════ */
.admin-shell {
    display: grid;
    grid-template-columns: 240px 1fr;
    min-height: calc(100vh - 50px);
}
.admin-sidebar {
    background: #0a1629;
    color: white;
    padding: 24px 0;
}
.admin-sidebar-brand {
    padding: 0 24px 20px;
    border-bottom: 1px solid rgba(255,255,255,0.08);
    margin-bottom: 16px;
}
.admin-sidebar-logo {
    height: 32px;
    width: auto;
    display: block;
    filter: brightness(0) invert(1);
    margin-bottom: 14px;
}
.admin-sidebar-brand strong {
    font-family: 'Playfair Display', Georgia, serif;
    font-size: 16px;
    font-weight: 600;
    display: block;
}
.admin-sidebar-brand span {
    font-size: 11px;
    color: rgba(255,255,255,0.55);
    text-transform: uppercase;
    letter-spacing: 1px;
}
.admin-nav {
    list-style: none;
    padding: 0 12px;
}
.admin-nav a {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 9px 14px;
    font-size: 14px;
    color: rgba(255,255,255,0.72);
    border-radius: 6px;
    margin-bottom: 2px;
    transition: all 0.15s;
}
.admin-nav a:hover {
    background: rgba(255,255,255,0.06);
    color: white;
    text-decoration: none;
}
.admin-nav a.active {
    background: var(--blue);
    color: white;
    font-weight: 500;
}
.admin-nav-icon { font-size: 15px; width: 18px; text-align: center; }
.admin-nav-sep {
    margin: 16px 12px 8px;
    font-size: 11px;
    letter-spacing: 1px;
    text-transform: uppercase;
    color: rgba(255,255,255,0.4);
}

.admin-main {
    background: var(--cream);
    padding: 32px 40px;
    overflow-y: auto;
}
.admin-topbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 28px;
}
.admin-topbar h1 {
    font-family: 'Playfair Display', Georgia, serif;
    font-weight: 600;
    font-size: 26px;
    color: var(--navy);
}
.admin-topbar .admin-user {
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 13.5px;
    color: var(--text-mid);
}
.admin-avatar {
    width: 32px; height: 32px;
    border-radius: 50%;
    background: var(--blue);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 12px;
}

.admin-stats {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 16px;
    margin-bottom: 28px;
}
.stat-card {
    background: white;
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 18px 22px;
}
.stat-card-label {
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-light);
    margin-bottom: 8px;
}
.stat-card-value {
    font-family: 'Playfair Display', Georgia, serif;
    font-size: 32px;
    font-weight: 600;
    color: var(--navy);
    line-height: 1;
}
.stat-card-sub { font-size: 12px; color: var(--text-light); margin-top: 6px; }

.admin-filters {
    background: white;
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 16px;
    margin-bottom: 18px;
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    align-items: center;
}
.admin-filter-label {
    font-size: 12px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-light);
    margin-right: 4px;
}
.admin-filters select, .admin-filters input {
    padding: 7px 12px;
    font-family: inherit;
    font-size: 13.5px;
    border: 1px solid var(--border);
    border-radius: 6px;
    background: white;
}
.admin-filters input[type="search"] { min-width: 220px; }

/* ═══════════ DETALLE ═══════════ */
.detail-grid {
    display: grid;
    grid-template-columns: 1fr 320px;
    gap: 24px;
}
.detail-main { min-width: 0; }
.detail-side {
    display: flex;
    flex-direction: column;
    gap: 18px;
}
.detail-card {
    background: white;
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 22px;
}
.detail-card h3 {
    font-size: 14px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-light);
    margin-bottom: 14px;
}
.detail-row {
    display: flex;
    justify-content: space-between;
    padding: 8px 0;
    border-bottom: 1px solid var(--border);
    font-size: 14px;
}
.detail-row:last-child { border-bottom: none; padding-bottom: 0; }
.detail-row .label {
    color: var(--text-light);
    font-weight: 500;
}
.detail-row .value {
    color: var(--text);
    text-align: right;
    max-width: 60%;
    word-break: break-word;
}

.detail-section {
    background: white;
    border: 1px solid var(--border);
    border-radius: 10px;
    padding: 24px;
    margin-bottom: 18px;
}
.detail-section h2 {
    font-family: inherit;
    font-size: 15px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-light);
    margin-bottom: 12px;
}
.detail-description {
    background: var(--cream);
    border-radius: 8px;
    padding: 18px;
    font-size: 14.5px;
    color: var(--text);
    line-height: 1.7;
    white-space: pre-wrap;
}

/* ═══════════ MESSAGES THREAD ═══════════ */
.msg-thread {
    display: flex;
    flex-direction: column;
    gap: 14px;
    margin-bottom: 22px;
}
.msg {
    display: flex;
    gap: 12px;
    max-width: 85%;
}
.msg-denunciante { align-self: flex-start; }
.msg-admin { align-self: flex-end; flex-direction: row-reverse; }
.msg-sistema { align-self: center; max-width: 100%; }

.msg-avatar {
    width: 36px; height: 36px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 600;
    flex-shrink: 0;
}
.msg-denunciante .msg-avatar { background: var(--blue-bg); color: var(--blue); }
.msg-admin .msg-avatar { background: var(--navy); color: white; }

.msg-body {
    flex: 1;
    min-width: 0;
}
.msg-meta {
    font-size: 12px;
    color: var(--text-light);
    margin-bottom: 4px;
    display: flex;
    gap: 10px;
    align-items: center;
}
.msg-admin .msg-meta { justify-content: flex-end; }
.msg-bubble {
    padding: 12px 16px;
    border-radius: 12px;
    font-size: 14px;
    line-height: 1.6;
    white-space: pre-wrap;
    word-wrap: break-word;
}
.msg-denunciante .msg-bubble {
    background: white;
    border: 1px solid var(--border);
    border-top-left-radius: 4px;
}
.msg-admin .msg-bubble {
    background: var(--navy);
    color: white;
    border-top-right-radius: 4px;
}
.msg-sistema .msg-bubble {
    background: var(--gray-bg);
    color: var(--text-light);
    font-size: 12.5px;
    font-style: italic;
    text-align: center;
    padding: 6px 16px;
    border-radius: 100px;
}

.nota-interna {
    background: #fef9c3;
    border-left: 3px solid var(--amber);
    padding: 12px 16px;
    border-radius: 4px;
    margin-bottom: 10px;
    font-size: 14px;
}
.nota-interna-meta { font-size: 12px; color: var(--text-light); margin-bottom: 4px; }

/* ═══════════ LOGIN ═══════════ */
.login-wrap {
    min-height: calc(100vh - 50px);
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(180deg, var(--cream) 0%, #ede8db 100%);
    padding: 40px 20px;
}
.login-card {
    background: white;
    border-radius: 14px;
    box-shadow: 0 20px 60px rgba(12,30,58,0.08);
    padding: 40px;
    width: 100%;
    max-width: 420px;
}
.login-logo {
    text-align: center;
    margin-bottom: 28px;
}
.login-logo-img {
    height: 56px;
    width: auto;
    display: block;
    margin: 0 auto 14px;
}
.login-logo strong {
    display: block;
    font-family: 'Playfair Display', Georgia, serif;
    font-size: 20px;
    color: var(--navy);
}
.login-logo span {
    font-size: 12px;
    color: var(--text-light);
    text-transform: uppercase;
    letter-spacing: 1.5px;
}

/* ═══════════ FOOTER ═══════════ */
.ce-footer {
    background: var(--navy);
    color: rgba(255,255,255,0.6);
    padding: 40px 0 30px;
    font-size: 13.5px;
    margin-top: 60px;
}
.ce-footer a { color: rgba(255,255,255,0.8); }
.ce-footer-inner {
    max-width: 1180px;
    margin: 0 auto;
    padding: 0 32px;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 20px;
    flex-wrap: wrap;
}
.ce-footer strong { color: white; font-weight: 600; }

/* ═══════════ STEPS ═══════════ */
.steps {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 18px;
    counter-reset: step;
}
.step {
    padding: 20px;
    background: white;
    border: 1px solid var(--border);
    border-radius: 10px;
    counter-increment: step;
    position: relative;
}
.step::before {
    content: counter(step, decimal-leading-zero);
    font-family: 'Playfair Display', Georgia, serif;
    font-size: 30px;
    font-weight: 600;
    color: var(--blue);
    line-height: 1;
    display: block;
    margin-bottom: 10px;
}
.step h3 { font-size: 15px; margin-bottom: 6px; }
.step p { font-size: 13.5px; line-height: 1.55; margin: 0; }

/* ═══════════ FAQ ═══════════ */
.faq-item {
    border-bottom: 1px solid var(--border);
    padding: 18px 0;
}
.faq-item summary {
    cursor: pointer;
    font-weight: 600;
    font-size: 15.5px;
    color: var(--navy);
    list-style: none;
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 16px;
}
.faq-item summary::-webkit-details-marker { display: none; }
.faq-item summary::after {
    content: '+';
    font-size: 22px;
    color: var(--blue);
    transition: transform 0.2s;
    font-weight: 300;
}
.faq-item[open] summary::after { transform: rotate(45deg); }
.faq-item-body {
    margin-top: 12px;
    font-size: 14.5px;
    color: var(--text-mid);
    line-height: 1.7;
}

/* ═══════════ RESPONSIVE ═══════════ */
@media (max-width: 900px) {
    .ce-grid-3, .ce-grid-4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .steps { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .admin-stats { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .detail-grid { grid-template-columns: 1fr; }
    .admin-shell { grid-template-columns: 1fr; }
    .admin-sidebar { display: none; }
    .admin-main { padding: 20px; }
    .form-row { grid-template-columns: 1fr; }
    .ce-header-inner { flex-direction: column; align-items: flex-start; gap: 10px; }
    .ce-header-nav { flex-wrap: wrap; }
}
@media (max-width: 600px) {
    .ce-container, .ce-narrow { padding: 0 20px; }
    .ce-grid-2, .ce-grid-3, .ce-grid-4 { grid-template-columns: 1fr; }
    .steps { grid-template-columns: 1fr; }
    .admin-stats { grid-template-columns: 1fr; }
    .ce-section { padding: 48px 0; }
    .login-card { padding: 28px 24px; }
}